Senior Manager, R&D Learning Enablement

About the role

Amgen's R&D Knowledge & Learning team sits within the R&D Strategy & Operations organization and serves staff across R&D and the Office of the Chief Medical Officer. It turns learning into an integrated, longitudinal journey covering training, knowledge management and the Amgen Library. The AIN Learning Delivery Lead leads the Learning Delivery Center of Excellence in India, managing a team that runs onboarding, logistics, content operations and learning delivery for R&D and OCMO globally. The role ensures delivery quality, adherence to SLAs and integration with global learning strategies, while driving standardization, automation and efficiency through AI-enabled tools.

Key responsibilities

• Lead the AIN Learning Delivery team in onboarding, learning operations, content management and reporting in line with global learning plans
• Set up intake, governance and SLA management processes for timely, high-quality delivery
• Plan resources, prioritize workloads and engage vendors for AIN-based delivery
• Work with global Learning Business Partners and Learning Architects to align execution with strategy
• Coordinate with GxP Learning and Quality teams so compliance requirements are met
• Use automation and AI tools for scheduling, reporting, dashboards and analytics
• Monitor KPIs such as cycle time, cost per learner and time-to-proficiency and drive continuous improvement
• Manage the site budget, capacity planning and hiring, and ensure follow-the-sun readiness
• Act as escalation point for delivery issues and resolve dependencies with global or cross-functional teams
• Foster a culture of consistency, collaboration and compliance

Required profile

• Experienced, strategic leader with at least 12 years of direct people management and team/project leadership, preferably in learning and development, training or a related field
• One of two educational requirements applies (the text states the requirement exists but does not list them)

Preferred skills

• Experience in regulated learning environments
• Familiarity with AI-enabled learning operations or digital learning tools
• Learning operations expertise and data-driven decision-making, including KPI and dashboard management
• Project management and continuous improvement methodologies
• Strong communication, governance and stakeholder alignment skills