L2 Administrator – Technical Support

Wipro · Hyderabad

Junior 🇬🇧 English

Technical Support

Job description

About the role

The L2 Administrator will support the triage and documentation of priority incidents, handle software and hardware service requests, and ensure Service Level Agreement (SLA) compliance. The role works closely with the support team to resolve P3 tickets and maintain smooth IT operations.

Key responsibilities

Perform initial triage for priority (P3) incident tickets, document actions, and follow defined SLA and escalation procedures.
Track and assist in the resolution of software, hardware, and network service requests, ensuring accurate logging and timely completion.
Monitor SLA timelines throughout the lifecycle of priority tickets and raise escalations for potential breaches.
Assist in creating and executing change requests related to incident resolution.

Required profile

1‑3 years of experience in technical support or a similar IT service role.
Strong attention to detail for ticket documentation and SLA tracking.
Ability to follow defined processes and escalation paths.

Required skills

Technical Support

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Wipro.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in India.

Salaries by job title

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 1 month ago

Expires 1 week from now

68 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Wipro

Hyderabad

Related job offers

Emplois à Hyderabad Métier : IT / Computer Science