L1 Administrator

Wipro · Chennai

🇬🇧 English

Desktop Support

Job description

About the role

The purpose of this role is to assist team members in resolving standard incident tickets by documenting incidents, tracking their status and monitoring alerts. The position supports the service desk in handling P4 and P5 tickets and ensures compliance with SLA requirements.

Key responsibilities

Assist in the initial triage and response of standard incident tickets (P5 and P4), documenting incidents and ensuring timely, accurate resolution.
Monitor alerts and SLA timelines throughout the lifecycle of standard tickets, track open tickets and submit reports to review SLA adherence.

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Published 1 week ago

Expires 1 month from now

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Wipro

Chennai

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