Hotel Front Office Receptionist

About the role

As the first point of contact for guests, the Front Office Receptionist ensures a memorable stay by delivering exceptional service from arrival to departure. This role combines guest interaction, administrative duties, and proactive promotion of hotel facilities.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and settle accounts.
• Respond promptly to guest requests and provide personalized experiences.
• Promote hotel amenities and pursue up‑selling opportunities to enhance stays.
• Maintain high standards of service at the reception desk, consistently exceeding expectations.
• Oversee day‑to‑day operations of the Front Office department and report any issues to management.

Required profile

• Relevant diploma or degree in Hotel Management.
• Strong multitasking, problem‑solving, and service‑orientation abilities.
• Excellent interpersonal and teamwork skills.
• High level of flexibility, initiative, sincerity, and collaborative spirit.

Required skills

• Familiarity with the Opera property management system (advantageous).