Guest Service Officer – Front Office

About the role

The Guest Service Officer will be the first point of contact for guests, delivering a high standard of hospitality and ensuring a seamless experience throughout their stay. Based in the front office, you will support the reception team in daily operations and uphold the hotel's service standards.

Key responsibilities

• Provide excellent and consistent service to all guests, addressing their needs promptly.
• Ensure smooth and efficient operation of the reception area, including check‑ins, check‑outs and reservations.
• Handle guest inquiries, complaints and special requests with professionalism.
• Maintain accurate guest records and coordinate with housekeeping and other rooms‑division departments.
• Process payments, billing and other front‑desk transactions accurately.
• Keep the lobby and reception area tidy, adhering to safety and hygiene standards.

Required profile

• Diploma or qualification in Hospitality or Tourism Management.
• Strong communication and interpersonal abilities.
• Ability to work in a fast‑paced front‑office environment.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

What we offer

• Opportunity to work with a leading international hotel brand.
• Competitive remuneration and employee benefits.
• Access to training and career development programs.