Guest Service Associate - Housekeeping

About the role

A hotel in Jaipur is looking for a Guest Service Associate (GSA) - Housekeeping. You will help keep the hotel clean and comfortable for guests, from check-in to check-out, working in guest rooms, public spaces and back-of-house areas.

Key responsibilities

• Maintain impeccable cleanliness in all assigned areas, including guest rooms, public spaces and back-of-house areas
• Keep departmental master keys and other keys secure and used correctly
• Interact with guests courteously and professionally, addressing their needs promptly
• Work with other departments to deliver seamless service
• Prepare guest rooms and make sure amenities and supplies are stocked and meet quality standards
• Follow lost and found procedures and report discrepancies immediately
• Maintain and use housekeeping equipment, supplies and materials properly
• Follow safety and hygiene protocols and report hazards or maintenance issues
• Take part in training programs and help maintain inventory of cleaning supplies and linens

Required profile

• Diploma or degree in Hotel Management, or equivalent
• Attention to detail and strong customer service skills
• Ability to work efficiently in a fast-paced environment
• Physical stamina to stand, walk and clean for long periods
• Flexibility to work different shifts, including weekends and holidays
• Good communication in English and local languages, knowledge of local customs in Jaipur
• Well-presented and professionally groomed