Front Office Ambassador

About the role

As a Front Office Ambassador at Accor, you will be the first point of contact for guests, ensuring a warm welcome and seamless experience throughout their stay. You will work in a dynamic hospitality environment, collaborating with multiple departments to deliver high‑quality service.

Key responsibilities

• Manage guest check‑in and check‑out processes efficiently.
• Handle reservations via phone, email, and in‑person, recording special requests accurately.
• Provide information on hotel services, local attractions, and events, and assist with guest inquiries.
• Process payments and maintain transaction records in line with hotel policies.
• Coordinate with housekeeping, maintenance, and management to address guest needs.
• Address guest complaints with empathy and professionalism, aiming for prompt resolution.
• Keep the front‑desk area clean, organized, and stocked with necessary supplies.
• Report maintenance or safety issues to the appropriate department promptly.

Required profile

• Minimum a Hotel Management graduation.
• Additional course or certification in Travel & Tourism is a plus.
• At least 6 months of experience in a front‑office or hospitality role.

Required skills

What we offer

• Opportunity to work within a global hospitality brand.
• Supportive environment that encourages personal and professional growth.
• Access to exclusive employee benefits and career development programs.