Engineer - IT Operations & Infrastructure

About the role

We are looking for a proactive Windows Administrator (Level 2) to manage and support our enterprise Windows environment. The role involves day‑to‑day administration, monitoring, troubleshooting and ensuring system availability, performance and security.

Key responsibilities

• Manage and administer Windows Server environments (2012, 2016, 2019, 2022) including installation, configuration, monitoring and troubleshooting.
• Administer Active Directory, Group Policy, DNS, DHCP and File Services, handling user accounts, permissions and access control.
• Monitor server health, performance and capacity using monitoring tools and perform incident, problem and root‑cause analysis.
• Execute OS patching, security updates, vulnerability remediation and Windows security hardening.
• Support backup and recovery operations, participate in disaster recovery and business continuity activities.
• Manage Windows services such as IIS, and troubleshoot application‑related issues.
• Collaborate with Security, Network, Database and Application teams while adhering to ITIL processes and compliance requirements.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 3–5 years of experience in Windows server administration.
• Relevant certifications preferred: Microsoft Certified: Windows Server / Azure Administrator, ITIL Foundation.
• Ability to work in a 24x7 support environment with rotational shifts.

Required skills

• Windows Server 2012/2016/2019/2022 administration.
• Active Directory, Group Policy, DNS, DHCP, File & Print Services.
• VMware vSphere and Hyper‑V virtualization.
• PowerShell and basic to intermediate Batch scripting.
• Microsoft Azure fundamentals.
• ITIL processes and ServiceNow ticketing.
• Backup solutions, disaster recovery and business continuity.
• Security hardening, patch management, antivirus/endpoint security and vulnerability remediation.