Customer Service New Associate

About the role

As a Customer Service New Associate, you will analyze and review user‑generated content—including profiles, audio, video, and text—to ensure compliance with client guidelines. You will investigate, escalate, and resolve issues reported by users or flagged by automated systems, while supporting a safe online environment.

Key responsibilities

• Review, classify, and remove content according to client policies using dedicated tools.
• Stay updated on evolving client guidelines and policy changes.
• Investigate and resolve user‑reported issues, providing clear communication to stakeholders.
• Document actions taken and relay findings to relevant teams.

Required profile

• Strong emotional resilience and stress‑management abilities.
• Excellent comprehension and communication skills.
• Objective decision‑making without personal bias.
• High attention to detail and ability to synthesize information from multiple sources.
• Critical thinking and sound decision‑making capabilities.
• Previous experience in BPO, customer service, or content moderation is a plus.

Required skills

What we offer

• Access to Accenture’s well‑being support program for Trust & Safety teams.
• Opportunities to develop resilience and coping strategies.
• Experience working with a global professional services leader.