Customer Service Associate – Voice

About the role

Accenture is seeking a Customer Service Associate – Voice to provide front‑line assistance to clients across multiple channels. The role focuses on handling routine inquiries, resolving issues, and ensuring a high level of customer satisfaction while following established guidelines.

Key responsibilities

• Address and resolve routine customer problems using predefined procedures and reference materials.
• Interact primarily with team members and direct supervisors, following detailed daily instructions.
• Maintain accurate records of interactions and follow‑up actions.
• Contribute as an individual within a team, adhering to a defined scope of work.
• Participate in rotational shift schedules as required.

Required profile

• 1 to 3 years of customer service experience.
• Any graduate qualification.
• Proficient in Italian (spoken and written).
• Ability to work well in a team, adapt quickly, and perform under pressure.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Access to training and development programs.
• Collaborative work environment with diverse teams.