Customer Contact Communications Associate

About the role

Accenture is seeking a Customer Contact Communications Associate to join its Customer Support vertical. In this position you will handle customer inquiries, resolve issues, and manage escalations across multiple communication channels while ensuring compliance with service level agreements.

Key responsibilities

• Respond to customer queries via phone, email, chat, or other digital channels.
• Investigate and resolve complaints, ensuring timely closure within SLA targets.
• Escalate complex issues to appropriate teams and follow up until resolution.
• Document interactions and maintain accurate records in the support system.
• Collaborate with marketing, sales, and service teams to deliver a seamless omnichannel experience.

Required profile

• Graduation from any discipline.
• 1‑3 years of experience in customer service or contact‑center environments.
• Proficient written and verbal English (international level).
• Ability to work rotational shifts as needed.

Required skills

• Understanding of omnichannel customer service concepts.

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to diverse industries and digital transformation projects.
• Professional development and career growth pathways.