Communication Trainer
TP · Jaipur
Job description
About the role
Teleperformance is seeking a Communication Trainer to deliver language, voice, and soft‑skill training for its BPO operations. The role involves preparing agents for international processes and ensuring high‑quality customer interactions.
Key responsibilities
- Design and deliver training modules on communication, language proficiency, and voice handling.
- Conduct VNA (Voice Navigation Assistance) and voice coaching sessions.
- Assess trainee performance and provide feedback for continuous improvement.
- Maintain training records and report on training outcomes.
- Adapt training content to meet the needs of night‑shift teams.
Required profile
- Minimum 1 year of experience as a trainer in a BPO or call‑centre environment.
- Graduation degree is mandatory.
- Excellent verbal and written communication skills.
- Willingness to work night shifts.
Required skills
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Published 1 month ago
Expires 1 week from now
52 views · 0 interested
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TP
Jaipur
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