Associate Customer Service Manager

About the role

The Associate Customer Service Manager will lead branch operations and customer service for a designated rural banking branch. The role focuses on efficient resource management, compliance, and delivering best‑in‑class service to both external and internal customers.

Key responsibilities

• Oversee day‑to‑day branch administration and ensure strict adherence to bank policies.
• Manage customer lifecycle activities, including data entry, ID creation, account opening, and KYC verification.
• Handle cash transactions, clearing, and maintain high audit ratings.
• Drive service quality initiatives, process optimisation, and SLA improvements.
• Implement automation and digitisation tools to increase operational efficiency.
• Partner with business units to enforce compliance, lending operations, and risk management.

Required profile

• Graduation in BA, BCom, BBA, BSc, BTech, BE or any other relevant degree.
• 2 to 5 years of experience in banking or a related financial services environment.

Required skills

What we offer

• Opportunity to lead a rural branch and influence operational excellence.
• Exposure to digital banking initiatives and process automation.