Trainer - Voice and Accent

About the role

We are looking for a Trainer – Voice and Accent to deliver high‑impact training to new hires and existing staff across our BPO and corporate operations. You will help employees improve English pronunciation, intonation, articulation and cultural communication skills, supporting both individual growth and business performance.

Key responsibilities

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre‑process and communication training phases.
• Support ongoing development through on‑floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create action plans for low‑performing agents and ensure their advancement.

Required profile

• Excellent command of English, both spoken and written.
• Strong knowledge of an American or neutral accent.
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands‑on experience facilitating training sessions tailored to B2B operational workflows.
• Experience training international customers, especially in voice/accent neutralization.

Required skills

• Learning Management Systems (LMS)
• Microsoft Office
• Remote training platforms

What we offer

• Cutting‑edge benefits and innovative learning & development programs.
• People‑first culture that empowers employees to lead with purpose.
• Opportunities to collaborate with experts across Chennai, Trivandrum and Gurugram.
• Exposure to global projects in advisory, technology and managed services.