Territory Service Representative

About the role

The Territory Service Representative is responsible for ensuring accurate and timely delivery of shipments within an assigned area. This role involves handling parcels from the vehicle to the customer, scanning and recording each shipment, and managing cash‑on‑delivery (COD) transactions. The representative works closely with supervisors to maintain delivery standards and resolve any issues on the spot.

Key responsibilities

• Unload bags from the delivery vehicle and scan each shipment.
• Outscan shipments according to the planned delivery route.
• Deliver parcels to the correct address and obtain customer acknowledgment.
• Update the system with undelivered status when necessary.
• Hand over undelivered shipments and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations before the cut‑off time.
• If shipments are serviceable, count them and obtain customer acknowledgment based on the count.
• Inscan shipments upon returning to the office, enter data into the system, and manage onward connections.

Required profile

• Ability to follow delivery routes and adhere to scheduled cut‑off times.
• Strong attention to detail for accurate scanning and data entry.
• Good communication skills to interact with customers and obtain acknowledgments.
• Reliability in handling cash‑on‑delivery amounts and reporting them promptly.
• Physical capability to load and unload parcels safely.

Required skills

• Handheld scanner operation
• Basic computer data entry