Principal IT Business Systems Analyst – Salesforce & UX/UI

About the role

The Senior IT Business Analyst will act as the bridge between IT and business stakeholders, focusing on Salesforce.com development and UX/UI design. You will translate complex business practices into actionable technical requirements and serve as the liaison between development teams and product owners.

Key responsibilities

• Collaborate with business owners and SMEs to gather, document, and align requirements with organizational goals.
• Provide subject‑matter expertise on Salesforce.com, guiding integration, customization, and compliance.
• Lead UX/UI design efforts, creating intuitive interfaces (Figma preferred).
• Develop system specifications, evaluate interfaces, and establish system parameters.
• Identify process‑improvement opportunities and implement best practices.

Required profile

• 7‑10 years of experience with a Bachelor’s degree in IT, Business Administration or related field.
• 5+ years as an IT Business Systems Analyst delivering projects in an Agile environment.
• Proven track record with Salesforce.com development, customization, and integration.
• Strong analytical, problem‑solving and communication skills.

Required skills

• Salesforce.com development and customization
• UX/UI design (Figma preferred)
• Agile methodologies
• Process mapping and requirement gathering
• Business analysis tools (use case development, requirements elicitation)
• Software Development Life Cycle (SDLC)
• SQL
• Power BI

What we offer

• Relocation assistance
• Work hours: 1 PM – 10 PM IST