Guest Service Associate - Front Office

About the role

The Guest Service Associate works at the front desk of a Marriott hotel in Indore, providing personalized service to guests from check‑in to check‑out. This full‑time role ensures accurate billing, room assignments, and a welcoming experience that reflects Marriott’s hospitality standards.

Key responsibilities

• Set up guest accounts at check‑in, assign rooms according to preferences, and record Marriott Rewards information.
• Verify and adjust guest billing, block rooms, and manage special requests.
• Answer, record, and process all guest calls, requests, and concerns, coordinating with relevant departments to resolve issues.
• Provide property information, directions, and parking procedures to guests and visitors.
• Dispatch bell or valet staff as needed and notify security of any theft reports.
• Follow company policies, maintain a professional appearance, and protect confidential information.
• Stand, sit, or walk for extended periods and lift objects up to 10 lb without assistance.

Required profile

• Minimum education: High school diploma or equivalent (GED).
• No prior related work experience required.
• No supervisory experience or specific licenses needed.

Required skills