Functional Specialist – SAP CRM (Lead-to-Order)

About the role

The Functional Specialist – SAP CRM will design and develop system and process concepts for the Lead‑to‑Order area, using SAP Sales Cloud as the core platform. You will work closely with central departments, cross‑divisional teams and international business units to deliver integrated solutions.

Key responsibilities

• Develop and design system and process concepts aligned with the IT strategy, focusing on SAP CRM Sales Cloud.
• Validate functional performance, coordinate pilot testing in Germany and lead deployment of new IT systems.
• Ensure stable operation of cloud‑based IT systems and act as orchestrator for changes across operations and development partners.
• Provide high‑quality CRM user support, advise business units on process design and deliver comprehensive training programs.

Required profile

• University degree in Business Informatics, Computer Science, Business Administration with an IT focus, or comparable qualification.
• 9‑12 years of experience designing and implementing SAP CRM (Sales Cloud / C4C) and SAP ERP (ECC / S/4HANA) within the Lead‑to‑Order cycle.

Required skills

• SAP CRM (Sales Cloud / C4C)
• SAP ERP (ECC / S/4HANA)
• System integration with S/4HANA and central master data
• Master data management
• Agile methodologies (Scrum, Kanban)