Front Office Associate

About the role

The Front Office Associate is the first point of contact for guests, responsible for delivering an exceptional experience from check‑in to check‑out. Working within Hilton’s Front Office team, you will ensure smooth reception operations, support audit procedures, and uphold the brand’s high service standards.

Key responsibilities

• Respond promptly and efficiently to guest inquiries, achieving positive outcomes.
• Manage check‑in and check‑out processes, including audit completion as required.
• Communicate guest feedback and relevant information to the Guest Service Manager.
• Maintain up‑to‑date knowledge of room categories, rates, packages, promotions, and hotel products.
• Drive room occupancy through up‑selling techniques and promotion of hotel services.
• Handle foreign currency, credit cards, and cash in line with hotel credit policies.
• Adhere to security, fire safety, and health regulations.
• Operate front‑of‑house equipment and property management systems according to policies.
• Support other departments when needed and follow Hilton brand standards.

Required profile

• Previous experience in a customer‑focused environment.
• Positive attitude, strong communication skills, and excellent grooming standards.
• Calm, organized, detail‑oriented and able to multitask while maintaining a friendly demeanor.
• Professional hospitality mindset with the ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Advantageous: cash‑handling experience, prior front office or concierge work in hospitality, and conflict‑resolution experience.

Required skills

• IT proficiency (general computer skills for property management systems).