Front Office Associate – Hotel Front Desk

About the role

The Front Office Associate is the first point of contact for guests at JW Marriott Bengaluru Prestige Golfshire Resort & Spa. You will ensure smooth check‑in and check‑out processes, handle payments, and provide accurate information about the property and local attractions.

Key responsibilities

• Process guest check‑ins, assign rooms, issue and activate room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve late or disputed charges, and produce daily arrival/departure reports.
• Answer guest calls, record requests, and coordinate with housekeeping for room readiness.
• Provide parking instructions, dispatch bell/valet staff, and give directions to local points of interest.
• Complete cashier and closing reports, balance receipts, and follow accounting procedures.
• Adhere to safety, security, and company policies; maintain professional appearance and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or specific licenses needed.

Required skills

What we offer

• Full‑time, on‑site position in a prestigious Marriott resort.
• Opportunities for growth within a global hospitality brand.
• Training on front‑office systems and guest service standards.