Front Desk Executive

About the role

The Front Desk Executive is the first point of contact for the school, creating a welcoming and professional atmosphere for parents, students, visitors, and staff. This role supports the smooth operation of the front office and contributes to the overall efficiency of school administration.

Key responsibilities

• Greet and assist parents, students, visitors, and staff with courtesy and professionalism.
• Manage front office operations, including phone calls, emails, and visitor records.
• Handle admissions enquiries and guide prospective parents effectively.
• Coordinate appointments, meetings, and logistics for school events.
• Maintain student records, documentation, and reception registers.
• Support administrative communication between departments.
• Ensure adherence to school protocols, safety, and confidentiality standards.
• Manage courier, dispatch, and basic inventory at the front desk.
• Perform other general administrative duties as required.

Required profile

• Graduate in any discipline (preferred).
• 3–5 years of front office/reception experience, preferably in a school or service industry.
• Prior experience in an IB or international school environment is an advantage.

Required skills

• Excellent verbal and written communication in English.
• Presentable personality with a customer‑centric approach.
• Strong interpersonal and relationship management skills.
• Basic IT proficiency: MS Office, email handling, school ERP systems.