ER Case Management Specialist

About the role

The ER Case Management Specialist will join the Global Support team to provide specialist employee‑relations advice and coaching to People Leaders across the UK. Working from India, you will support disciplinary, capability, grievance and sickness cases while ensuring compliance with policies and regulations.

Key responsibilities

• Deliver ER advice on a wide range of topics, draft documentation and assess employment/legal risk.
• Conduct investigations to resolve employee complaints, grievances and disciplinary matters.
• Support managers with complex, senior and regulatory ER issues.
• Develop, implement and maintain employee‑relations policies and procedures aligned with applicable laws.
• Coordinate and deliver ER training in partnership with control teams.

Required profile

• Practical ER case‑management experience within an HR/ER function, advising line managers on a day‑to‑day basis.
• Experience handling complex ER matters for a medium to large blue‑chip organisation, preferably across the UK.
• Strong influencing and stakeholder‑management abilities.
• Excellent verbal and written communication skills.
• Ability to work in a highly matrixed environment and recognise cultural and geographic sensitivities.
• Analytical mindset with solid data‑handling capabilities.

Required skills

• Intermediate proficiency in Microsoft Excel.