Customer Service Consultant – Voice (International)

About the role

As a Customer Experience Voice Consultant you will be the voice of Belong, helping customers with mobile and internet services, solving problems and creating moments that build trust and loyalty. This role goes beyond simple call‑taking; you will have real conversations, take ownership of outcomes, simplify complex issues and make life easier for customers.

Key responsibilities

• Support customers with billing, payments, activations, account help and technical issues.
• Deliver simple, clear and effective resolutions and own customer issues end‑to‑end.
• Reduce customer effort and improve first‑contact resolution.
• Guide customers to use self‑service tools where appropriate.
• Identify recurring issues and share ideas to improve the customer experience.
• Upskill and cross‑skill across products, tools, channels and lines of business.

Required profile

• 2–3 years of customer service experience, preferably in voice.
• Experience handling inbound and/or outbound customer conversations.
• Confidence using multiple systems and solving problems in real time.
• Basic understanding of internet/mobile services or ability to learn quickly.
• Strong communication skills with calm, clear judgement.
• Flexibility to work rotational shifts and across channels as needed.

What we offer

• Opportunity to build capability across products and channels.
• Be part of a human, supportive and high‑performing team.
• Growth within Belong and the wider Telstra ecosystem.
• Make a meaningful impact on customers every day.