Customer Service Associate – Logistics (GAP)

About the role

The Customer Service Associate – Logistics (GAP) is a full‑time junior position based in Jaipur. You will support the logistics function by coordinating shipments, managing inventory, and delivering high‑quality customer service using SAP and advanced Excel tools.

Key responsibilities

• Coordinate daily inbound and outbound logistics activities between warehouses and retail stores.
• Monitor and execute inventory management processes, conduct routine stock audits and reconcile discrepancies using SAP.
• Utilize SAP to record all inventory transactions, generate reports and ensure data integrity.
• Maintain proactive communication with transportation partners, vendors and internal teams to resolve logistics queries promptly.

Required profile

• 1‑3 years of experience in logistics coordination or inventory management.
• Junior‑level professional with strong attention to detail and analytical thinking.
• Ability to provide prompt, empathetic support to customers and internal stakeholders.
• Proficiency in data entry and documentation of shipments and stock transfers.

Required skills

• SAP (inventory and logistics modules) – real‑time data entry and reporting.
• Advanced MS Excel – functions, pivots, look‑ups for analysis and reporting.
• Logistics coordination – managing shipments, transportation partners and documentation.
• Inventory management – stock tracking, audit and discrepancy resolution.