Customer Service Analyst – Voice

About the role

The Customer Service Analyst – Voice will support Accenture’s clients by handling voice‑based inquiries, troubleshooting lower‑complexity issues and ensuring a high level of satisfaction. The role involves collaborating with internal teams, applying analytical skills, and maintaining consistent service quality across rotational shifts.

Key responsibilities

• Analyze and resolve voice‑channel customer queries of low to medium complexity.
• Interact daily with Accenture peers and, when required, update supervisors on case status.
• Provide limited client‑facing support while adhering to established procedures.
• Follow moderate‑level instructions for routine tasks and detailed guidance for new assignments.
• Contribute as an individual within a team, ensuring decisions positively impact own work and that of others.
• Adapt to rotational shift schedules as needed.

Required profile

• 3‑5 years of experience in customer service or a related field.
• Graduated from any discipline.
• Proficient French language skills.
• Strong teamwork orientation and results‑driven mindset.
• Quick learning agility and ability to build solid client relationships.

Required skills

• Language translation for customer service interactions.