Call Centre Executive – Customer Support

About the role

The Call Centre Executive will be the first point of contact for patients and customers of Dr. Mohan’s Diabetes Specialities Centre. You will handle inbound voice calls, address queries, and provide support in a fast‑paced healthcare environment. The role involves working in rotational shifts at the Gopalapuram office in Chennai.

Key responsibilities

• Answer and manage incoming patient and customer calls.
• Provide accurate information about services, appointments, and billing.
• Handle PBO‑related processes and maintain records.
• Communicate effectively in English and, where possible, in additional languages.
• Support target‑based activities and meet service level agreements.

Required profile

• Completed 10th/12th or any undergraduate/ postgraduate qualification.
• 0–10 years of experience; freshers are welcome.
• Strong verbal communication skills in English; multilingual candidates preferred.
• Ability to work in rotational shifts and adhere to bond requirements.

Required skills

• Excellent telephone etiquette and listening skills.
• Basic computer literacy for handling call centre software.

What we offer

• Competitive salary determined by interview performance and experience.
• Rotational shift schedule with weekly offs.
• Immediate joining preferred; candidates with up to 15‑day notice period considered.
• Opportunity to work in a reputable healthcare centre serving diabetes patients.