Walk‑In Drive for Freshers – Customer Service

About the role

HCL Technologies is conducting a walk‑in hiring drive for fresh graduates to join as Customer Service Executives. The position focuses on inbound voice calls from US and UK customers, primarily in the banking domain.

Key responsibilities

• Answer inbound queries following the prescribed call flow.
• Maintain high quality and adherence to process standards.
• Escalate issues according to defined procedures and aim for first‑call resolution.
• Follow schedule adherence and break policies.
• Participate in motivational activities and apply feedback from monitoring sessions.
• Update logs such as escalation and complaint trackers.
• Ensure the security of proprietary customer data.

Required profile

• Fresh graduate from any discipline except Law, B.Tech, MTech, BCA or MCA.
• Excellent verbal and written communication with professional telephone etiquette.
• Helpful, empathetic and enthusiastic about delivering customer service.
• Preferably exposure to US/UK inbound calling, especially in banking.

Required skills

What we offer

• On‑site work at HCL Technologies, Noida campus.
• Two‑way cab facility for interview day.
• Opportunity to start a career in a global voice process.