Online Operations Manager

About the role

The Manager – Online Operations leads digital site operations for Lowes.com, ensuring swift and efficient execution of production‑level projects while driving operational excellence, quality, and scalable processes across online customer experiences.

Key responsibilities

• Oversee operational governance, site readiness, issue and incident management, and production execution.
• Drive launch readiness and continuous improvement initiatives for the digital site.
• Lead a team of Team Leads, Lead Analysts, and Analysts to maintain operational stability and customer‑focused execution.
• Partner with Product, Planning, Engineering, Merchandising, Marketing, UX, Technology and other Digital Commerce teams to align on business priorities.
• Balance execution speed, operational stability, customer experience, and business impact while building scalable operating models.

Required profile

• Proven leadership experience in managing digital or e‑commerce operations teams.
• Strong stakeholder management skills across product, engineering, marketing and merchandising functions.
• Ability to drive operational efficiency, quality, and continuous improvement.
• Experience in overseeing incident management and production launch processes.

Required skills

What we offer

• Ultramodern work environment with cutting‑edge technology.
• Collaborative workspaces, on‑site gym and clinic.
• Opportunities to work on innovative omnichannel retail, AI/ML and enterprise architecture projects.