Mail Administrator – L2 (HCL Domino)

About the role

The Mail Administrator – L2 will be responsible for the administration, support, and maintenance of the HCL Domino/Notes mail environment. You will ensure high availability, optimal performance, and secure communication services for the enterprise. This is a full‑time position based in Vadodara.

Key responsibilities

• Administer and manage HCL Domino servers, IBM Notes clients, Traveler and Verse.
• Monitor mail server performance, ensure system uptime and handle capacity planning.
• Provision users, create mailboxes, and manage access controls.
• Perform server installations, upgrades, patching and configuration changes.
• Manage mail routing, replication, and database maintenance.
• Troubleshoot mail flow issues, delivery failures and latency problems.
• Handle user authentication, ID files and certificate lifecycle.
• Implement and maintain security policies, spam filters and access controls.
• Execute regular backups and support disaster recovery processes.
• Participate in ITIL‑based incident, problem and change management.
• Collaborate with L3 teams for complex escalations and maintain documentation.

Required profile

• Minimum 2 + years of hands‑on experience with HCL Domino/Notes administration.
• Bachelor’s degree in Engineering, Computer Science, MCA, M.Sc (IT) or equivalent.
• Basic knowledge of Windows Server and Linux operating systems.
• Familiarity with Active Directory integration.
• Experience with ITSM tools and ITIL processes.

Required skills

• HCL Domino Server
• IBM Notes Client
• Traveler, Verse
• Mail routing, replication, database management
• ID files, certificates, spam filtering, policy management
• Performance monitoring and latency resolution
• Backup operations and disaster recovery
• Windows Server, Linux
• Active Directory (basic)
• ITSM tools – incident, problem, change management (ITIL)