Global Helpdesk Engineer (L1/L1.5)

About the role

We are looking for a motivated Engineer to join Nissan's Global Helpdesk Operations. You will provide L1/L1.5 service desk and application support to Nissan users worldwide, working in a 24/7, 365‑day model from the comfort of your home.

Key responsibilities

• Deliver first‑line (L1/L1.5) incident resolution for hardware, software and application issues.
• Monitor ticket queues, ensure timely updates and meet service level agreements.
• Escalate complex problems to L2 teams with clear documentation.
• Maintain accurate records of incidents, requests and resolutions.
• Participate in shift handovers to guarantee continuous support coverage.

Required profile

• 1 to 3 years of experience in IT service desk or application support.
• Ability to work rotating shifts in a 24/7 environment.
• Strong communication skills in English.
• Self‑motivated and comfortable working remotely.

Required skills

What we offer

• Remote work flexibility with a structured shift schedule.
• Opportunity to support a global automotive brand.
• Professional development within a multinational environment.