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This job expired on 07/08/2026. It no longer accepts applications.
Global Helpdesk Engineer (L1/L1.5)
Renault Nissan Technology & Business Centre India · Chennai
Job description
About the role
We are looking for a motivated Engineer to join Nissan's Global Helpdesk Operations. You will provide L1/L1.5 service desk and application support to Nissan users worldwide, working in a 24/7, 365‑day model from the comfort of your home.
Key responsibilities
- Deliver first‑line (L1/L1.5) incident resolution for hardware, software and application issues.
- Monitor ticket queues, ensure timely updates and meet service level agreements.
- Escalate complex problems to L2 teams with clear documentation.
- Maintain accurate records of incidents, requests and resolutions.
- Participate in shift handovers to guarantee continuous support coverage.
Required profile
- 1 to 3 years of experience in IT service desk or application support.
- Ability to work rotating shifts in a 24/7 environment.
- Strong communication skills in English.
- Self‑motivated and comfortable working remotely.
Required skills
What we offer
- Remote work flexibility with a structured shift schedule.
- Opportunity to support a global automotive brand.
- Professional development within a multinational environment.
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Renault Nissan Technology & Business Centre India
Chennai