AWS Connect Engineer

About the role

Willware Technologies is seeking an experienced AWS Connect Engineer to design, implement and optimise contact‑center solutions on Amazon Connect. The role focuses on building and customising agent workspaces, integrating third‑party applications and creating conversational interfaces using AWS AI services.

Key responsibilities

• Develop and configure Amazon Connect and Amazon Connect Agent Workspace for contact‑center environments.
• Customise agent workspaces, integrate with external systems and design efficient agent workflows.
• Build conversational interfaces leveraging Amazon Lex for voice and text interactions.
• Write and maintain CloudFormation templates for infrastructure as code.
• Collaborate with development teams using Azure DevOps and GitHub for source control and CI/CD.

Required profile

• Minimum 7 years of hands‑on experience with AWS Connect or AWS Bedrock.
• Proven track record of implementing Amazon Connect Agent Workspace in production.
• Strong understanding of contact‑center operations and workflow design.
• Ability to work independently and deliver high‑quality solutions.

Required skills

• AWS Connect / Amazon Connect Agent Workspace
• AWS Bedrock
• Python
• Amazon Lex
• AWS Lambda
• AWS Step Functions
• Amazon S3
• Amazon API Gateway
• Amazon DynamoDB
• AWS CloudWatch
• AWS CloudFormation
• AWS IAM
• AWS CloudFront
• Azure DevOps
• GitHub