Associate Customer Service Manager

About the role

The Associate Customer Service Manager will lead branch operations and customer service for a rural banking outlet. This position ensures efficient, cost‑effective delivery of retail banking products while maintaining strict compliance with bank policies.

Key responsibilities

• Oversee day‑to‑day branch administration, cash handling, and transaction clearing.
• Perform data entry for new accounts, create customer IDs, and verify KYC and loan documentation.
• Maintain high audit ratings and ensure adherence to compliance, lending, and operational risk standards.
• Drive quality initiatives, process optimisation, and the use of automation and digitisation tools to improve turnaround times and service level agreements.
• Act as a business partner to implement critical operational and regulatory practices across the branch.

Required profile

• Graduation in any discipline (BA, BCom, BBA, BSc, BTech, BE or equivalent).
• 2 to 5 years of relevant experience in banking or a related financial services environment.

Required skills

What we offer

• Opportunity to lead a rural branch and shape customer experience.
• Exposure to automation and digitisation initiatives within banking operations.