Assistant Manager – Front Desk

About the role

The Assistant Manager – Front Desk supports the Front Office team at The St. Regis New Delhi, overseeing daily shift operations across Bell/Door staff, the switchboard and guest services. This entry‑level management position ensures high standards of guest satisfaction while helping to meet the property’s financial objectives.

Key responsibilities

• Lead and coach Front Desk staff, covering duties in the absence of the Front Office Manager.
• Monitor daily operations to maintain service quality, resolve guest complaints and ensure compliance with hotel policies.
• Assist with financial and administrative tasks, including credit policy adherence and same‑day selling to maximize room revenue.
• Participate in department meetings, communicate performance expectations and track progress toward guest service goals.
• Supervise staffing levels to align with operational needs and financial targets.

Required profile

• High school diploma or GED with at least 2 years of guest services or front desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or related field.
• Strong interpersonal and communication abilities, with a focus on integrity and teamwork.
• Ability to handle employee queries, coach staff and step into multiple front‑office roles as needed.

Required skills