Store Manager

About the role

The Store Manager is responsible for the overall performance of the retail outlet, driving sales, profitability and customer satisfaction. This role oversees all operational aspects, from inventory control to promotional execution, ensuring the store meets its financial and service targets.

Key responsibilities

• Achieve Annual Operating Plan (AOP), gross margin and sales per square foot targets.
• Own the store P&L, monitoring net profit, expenses and inventory shrinkage.
• Plan and communicate pricing, promotions and special offers to customers.
• Maintain consumables within budget and implement cost‑reduction initiatives.
• Ensure 100 % compliance with promotional and SOP implementation, including mock‑shop and mystery‑shopping standards.
• Control stock levels, reduce dump, shrink and stock‑outs, and manage negative inventory.
• Drive talent development through coaching, mentoring and succession planning.
• Monitor statutory compliance, attrition and product knowledge across the team.
• Prepare accurate sales, order and profitability reports for strategic planning.

Required profile

• Proven experience managing a retail store with full P&L responsibility.
• Strong analytical mindset with ability to track targets versus actual performance.
• Excellent leadership and people‑development skills.
• Focus on customer satisfaction, complaint resolution and service quality.
• Ability to implement processes quickly and maintain high operational standards.

Required skills