Senior Dispatch Agent

About the role

FedEx is seeking a Senior Dispatch Agent to manage cross‑border trucking operations and heavy‑weight dispatch activities. The role ensures that all processes are completed accurately and on time, supporting the company’s commitment to reliable, on‑road service.

Key responsibilities

• Execute defined dispatch processes and procedures, meeting deadlines while maintaining accuracy and compliance.
• Monitor shipments, identify anomalies, and apply judgment based on established rules to resolve issues.
• Escalate complex problems to senior team members when necessary.
• Coordinate with internal teams to ensure seamless cross‑border trucking operations.
• Maintain detailed records and documentation in line with internal and external standards.

Required profile

• Strong attention to detail and ability to follow procedures precisely.
• Effective problem‑solving skills and sound judgment.
• Good interpersonal and communication abilities.
• Organized planning and time‑management capabilities.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Opportunity to work for a globally recognized logistics leader.
• Inclusive, diverse workplace that values employee growth.
• Access to training and development programs.