Process Assistant – Operations (Bangalore)

About the role

Amazon is a data‑driven company focused on delivering orders on time and with quality. As a Process Assistant you will oversee a shift in a fulfillment centre, mentoring associates and ensuring safety, quality and productivity standards are met.

Key responsibilities

• Administer daily shift operations, including job allocation and associate management.
• Monitor and mentor associates on productivity, quality, and safety metrics.
• Track count status, resolve queue issues, and implement action plans for shift quality.
• Prepare and deliver training and development programs for team members.
• Conduct daily 4M and 5S audits of workstations.
• Act as stand‑in for the Area Manager when required.

Required profile

• Minimum 1 year of experience using Microsoft Office applications (Word, Excel, Outlook).
• High school diploma or equivalent.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook