Operations & Customer Service Specialist

A propos du poste

Join a leading Asian banking group and play a pivotal role in delivering excellence within our Consumer Banking division. As an Operations Specialist, you will be at the forefront of our client experience, ensuring seamless financial services and high-quality operational support.

Missions principales

• Deliver exceptional customer service by managing a wide range of banking transactions, including account openings, closures, and updates.
• Proactively identify client needs and recommend appropriate financial solutions such as investments, insurance, and credit products.
• Maintain accurate, secure, and up-to-date client records in compliance with banking regulations.
• Collaborate with cross-functional teams to resolve complex operational issues and improve service delivery.
• Participate in continuous training programs to enhance product knowledge and professional expertise.

Profil recherché

• Minimum of 1 year of experience in customer service or a client-facing role, preferably within the financial sector.
• Strong interpersonal skills with a proven ability to build rapport and trust with diverse clients.
• Problem-solving mindset with the ability to make informed decisions in a fast-paced environment.
• Commitment to continuous professional development and excellence.

Competences requises

• Excellent verbal and written communication skills.
• Proficiency in digital tools and banking software.
• Strong organizational skills and attention to detail.
• Ability to work effectively within a collaborative team environment.