Guest Relation Associate

About the role

The Guest Relation Associate is a key member of the Guest Experience team at The St. Regis New Delhi. You will create memorable, personalized experiences for guests throughout their stay, ensuring every interaction feels seamless and luxurious.

Key responsibilities

• Deliver a wide range of services that guide guests from check‑in to check‑out, including handling operational needs and guest requests.
• Prepare and complete daily reports, share local area highlights, and provide accurate information to enhance the guest experience.
• Maintain a safe and professional work environment by following company policies, protecting assets, and upholding confidentiality.
• Perform physical duties such as standing, walking, and moving objects up to 10 lb without assistance.
• Ensure personal appearance, uniform standards, and communication are consistently professional.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or specific licenses needed.

Required skills