Front Office Executive

About the role

The Front Office Executive will be the first point of contact for guests at Crystal Suites, a modern business hotel in Vadakara, Kozhikode. Working on‑site full‑time, you will ensure smooth check‑in and check‑out processes while delivering the high‑standard hospitality the property is known for.

Key responsibilities

• Manage the reception desk, handling guest arrivals, departures and reservations.
• Provide accurate information and assistance to guests, addressing inquiries and complaints promptly.
• Maintain an organized front‑office environment and ensure all documentation is up‑to‑date.
• Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requests.
• Process payments and maintain records using the hotel’s management system.

Required profile

• Strong interpersonal and communication abilities.
• Detail‑oriented, well‑organized and able to multitask in a fast‑paced setting.
• Relevant diploma or degree in hospitality management, business or a related field is preferred.
• Ability to handle guest complaints professionally and efficiently.

Required skills

• Proficiency in hotel management software or similar systems.