Assistant Manager – Guest Services & Front Office

About the role

We are looking for an Assistant Manager to lead our Guest Services and Front Office team in a hotel that is part of the Accor network. You will ensure smooth daily operations at the front desk while delivering memorable experiences for our guests.

Key responsibilities

• Oversee day‑to‑day front desk activities, including check‑ins, check‑outs and loyalty program enrollment.
• Supervise and motivate the front office team during assigned shifts.
• Lead onboarding and training programs to develop staff competencies.
• Handle guest inquiries, resolve issues promptly and manage emergency or security situations.
• Monitor performance metrics, provide feedback and support operational improvements.
• Collaborate with other departments to guarantee seamless hotel operations.
• Maintain accurate records, reports and documentation related to front office activities.
• Assist the Front Office Manager with strategic initiatives.

Required profile

• Minimum 4 years of experience in front office operations.
• Advanced proficiency with Opera Cloud and similar front office systems.
• Strong knowledge of front office procedures, protocols and best practices.
• Proven ability to supervise, train and motivate teams.
• Excellent communication, problem‑solving and conflict‑resolution skills.
• Highly organized, detail‑oriented and able to make independent safety decisions.
• Customer‑focused mindset with resilience in a fast‑paced environment.
• Flexibility to work varied shifts, including nights, weekends and holidays.
• Leadership qualities with an inclusive, collaborative approach.

Required skills

• Opera Cloud (front office management system).

What we offer

• Opportunities for development and advancement within a global hospitality brand.
• A supportive environment that values responsible hospitality.