Transportation Representative – Network Operations Center

About the role

The Transportation Representative works in Amazon's Network Operations Center (NOC), the central hub that monitors and resolves transportation exceptions across multiple geographies. The role ensures smooth inbound and outbound freight flows between vendors, fulfillment centers, carriers, and customer destinations, directly supporting Amazon’s ability to deliver on time.

Key responsibilities

• Facilitate information flow between carriers, vendors, fulfillment centers and internal teams.
• Identify, troubleshoot and resolve transportation exceptions for inbound and outbound shipments.
• Escalate issues systematically to the appropriate owners and track resolutions.
• Communicate proactively with external partners (carriers, vendors) and internal stakeholders (retail, finance, software support, fulfillment centers).
• Analyze data trends, propose process improvements and help automate recurring issues.
• Prepare weekly narratives summarising findings and performance metrics.

Required profile

• Basic understanding of logistics and freight operations.
• Strong analytical mindset – able to spot trends and drive data‑based decisions.
• Excellent written and verbal communication skills.
• Proactive attitude with the ability to drive process improvements to completion.

Required skills