Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations ensures timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience. Acting as the face of Blue Dart on the ground, the role combines safe handling of parcels, accurate documentation, COD collection and adherence to operational standards.

Key responsibilities

• Perform pickup and delivery of shipments across the designated route, meeting committed service timelines and maintaining route efficiency.
• Interact with customers professionally, resolve basic queries, collect Cash on Delivery payments and obtain Proof of Delivery.
• Scan shipments using handheld devices, update status in real time and follow all SOPs for handling and documentation.
• Maintain the assigned vehicle or personal two‑wheeler in roadworthy condition, ensure statutory documents are valid and report maintenance needs.
• Collaborate with Shift In‑charges and branch operations teams, support colleagues during peak periods and contribute to branch productivity goals.

Required profile

• Minimum 10th standard pass; higher education is a plus.
• Fresher or up to 2 years of experience in courier, logistics, distribution or field operations.
• Valid two‑ or four‑wheeler driving licence and ownership of a two‑wheeler if required.
• Physically fit, willing to work shifts, weekends and holidays as needed.

Required skills

• Pickup & delivery operations
• Shipment handling
• Cash collection (COD)
• Proof of Delivery (POD) processing
• Mobile device / scanner usage
• Route familiarity
• Basic computer and mobile application skills
• Basic English reading and understanding