Telecaller – Educational Institute Call Center (Bavdhan, Pune)

About the role

We are looking for enthusiastic and customer‑focused Telecallers to join our educational institute’s call center in Bavdhan, Pune. The role involves handling inbound and outbound calls, assisting students and parents with queries, providing course information, and converting leads into enrollments.

Key responsibilities

• Handle inbound and outbound calls to provide information about courses and admission details.
• Engage with potential students and encourage them to enroll in courses.
• Follow up on leads and ensure timely responses to inquiries.
• Maintain accurate records of conversations and update CRM software.
• Provide professional customer support and resolve queries related to courses, fees, and admission procedures.
• Maintain a positive and professional approach in all interactions.

Required profile

• Minimum one year experience as a Call Center Executive or Telecaller (freshers welcome).
• Educational qualification of at least 12th pass; graduate degree preferred.
• Fluency in English and Hindi; knowledge of Marathi, Kannada, Tamil or Telugu is a plus.
• Basic computer knowledge and familiarity with CRM software.
• Availability to work six days a week, Monday to Saturday.

Required skills

• Computer basics
• CRM software

What we offer

• Competitive salary ranging from Rs. 1.8 LPA to Rs. 3 LPA plus performance‑based incentives.
• Opportunity for career growth in the education sector.
• A supportive and dynamic work environment.