Team Lead – AMZL Last Mile Operations

About the role

As an AMZL Last Mile Team Lead you will manage end‑to‑end Delivery Station operations, ensuring safe, efficient and customer‑centric execution of the last‑mile delivery process. You will lead shift operations, capacity planning and daily business execution while developing frontline teams and partnering with Delivery Service Partners.

Key responsibilities

• Own shift performance, operational planning and execution against delivery, quality, productivity and customer experience metrics.
• Manage delivery capacity, manpower, vehicle/biker deployment and peak readiness based on forecasted volume.
• Coach, develop and engage Delivery Associates and Team Leads to drive productivity and accountability.
• Partner with Delivery Service Partners to improve capacity, compliance and delivery performance.
• Analyze operational data, identify bottlenecks and implement corrective actions.
• Drive continuous improvement using Kaizen, Lean and data‑driven problem solving.
• Proactively manage escalations, risks and operational constraints.
• Ensure compliance with Amazon safety, quality and operational standards.

Required profile

• Strong leadership with a bias for action and ownership.
• Analytical thinking and data‑driven decision making.
• Excellent communication and stakeholder management skills.
• Customer‑obsessed mindset focused on delivering superior experience.
• Ability to foster a culture of continuous improvement and operational excellence.

Required skills