Social Customer Service Associate
paytm · Noida
Job description
About the role
The Social CST Associate handles customer concerns and complaints raised on various social media platforms, ensuring issues are resolved within the defined turnaround time while delivering a positive experience. The role involves managing day‑to‑day queries, overseeing campaign consistency and supervising social media interactions.
Key responsibilities
- Resolve day‑to‑day queries of merchants via chat or call.
- Oversee day‑to‑day management of campaigns and ensure brand consistency.
- Supervise all aspects of social media interaction between customers and the company.
- Develop and implement timelines to achieve targets.
- Handle escalations and ensure timely closure.
Required profile
- Any graduate.
- 1+ years experience in social media escalations management.
- High level of drive, initiative and self‑motivation.
- Strong problem‑solving and multi‑tasking abilities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salary: Customer Service Representative Based on 39 job offers in IndiaSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 3 days ago
Expires 1 month from now
19 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
paytm
Noida
Related job offers
-
Telesales Executive
SunTec India Noida -
Customer Support Representative & Telesales Executive
Jobs for Humanity Noida -
US Outbound Telesales Representative – Night Shift (Noida)
SHARDA CONSULTANCY SERVICES Noida -
Front Desk Executive Cum Tele Caller
Career Craft Consultants India Pvt Ltd Hyderabad -
Outbound Telecaller – Renewal Retention Officer
Star Health and Allied Insurance Co. Ltd Mumbai