Service Desk Support Specialist
UST · Chennai
Job description
About the role
Provide first‑level technical support and customer assistance for IT incidents and service requests. Resolve common end‑user issues while maintaining high customer satisfaction.
Key responsibilities
- Provide L1 support via phone, email, chat, and ticketing systems.
- Troubleshoot Windows, Outlook, Teams, VPN, and printer issues.
- Manage password resets and account unlock requests.
- Log and update incidents in ITSM tools.
- Escalate unresolved issues to higher support teams.
- Follow standard operating procedures and SLA requirements.
Required profile
- Experience with Service Desk Operations, Windows 10/11, Microsoft 365, Outlook & Teams, and Active Directory basics.
- Proficiency in using ITSM tools, incident management, and providing customer support.
Required skills
- Windows 10/11
- Microsoft 365
- Outlook
- Teams
- Active Directory
- ITSM Tools
- Incident Management
- Entra ID
- Basic Networking
- ITIL Foundation
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 week ago
Expires 1 month from now
27 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
UST
Chennai