Senior Account Manager - Technology

About the role

The Senior Account Manager will be the primary relationship holder for a portfolio of technology accounts, responsible for driving revenue, managing margins, and expanding the business through renewals and new service offerings. The role focuses on deepening client relationships, cross‑selling, and becoming a trusted partner for technology clients.

Key responsibilities

• Drive account growth by managing renewals and selling new infrastructure, digital, and application services.
• Collaborate with vertical leaders, sales, and delivery teams to shape value propositions and solutions.
• Develop negotiation strategies, draft statements of work, and lead contract discussions.
• Orchestrate account governance, set KPIs, and monitor performance against revenue and margin targets.
• Maintain primary client contact for escalations, ensuring high customer satisfaction and tracking CSAT/NPS.
• Identify margin improvement initiatives and work with delivery managers to implement them.

Required profile

• Minimum 12 years of client‑facing experience in IT professional services or management consulting.
• Proven track record managing global service delivery models and cross‑regional operations.
• Strong background in overseeing client P&L, reporting, and performance metrics.
• Deep expertise in the technology industry and ability to sell across infrastructure, digital, and application services.
• Excellent communication skills with senior stakeholders and a detail‑oriented approach to complex projects.