Payments Processing Officer

About the role

The Payments Processing Officer will support the classification and pre‑assessment of payment cases, ensuring accurate evaluation, compliance and timely decision‑making. This role contributes to operational efficiency, consistent assessments and an exceptional customer experience across the end‑to‑end process.

Key responsibilities

• Process and validate payment transactions in line with regulatory requirements, internal policies and operational procedures.
• Investigate and respond to customer and correspondent bank enquiries, ensuring timely resolution and exceptional service.
• Review transactions for accuracy, identify exceptions or risks, and promptly escalate suspicious, fraudulent or erroneous activities.
• Prepare and maintain regulatory, compliance and operational reports with complete and accurate documentation.
• Update customer records with clear, concise notes and facilitate smooth handovers across teams.
• Support continuous improvement initiatives to reduce processing time, enhance productivity and improve customer outcomes.

Required profile

• Bachelor’s or Master’s degree in Commerce, Finance, Banking or a related discipline.
• 2‑5 years of experience in banking, payments or financial services operations.
• Strong knowledge of banking processes, lending principles and financial concepts.
• Excellent verbal and written communication skills with the ability to engage customers and stakeholders.
• Strong organisational and prioritisation skills with the ability to meet strict deadlines.

What we offer

• Flexible working options, including hybrid work where the role allows.
• Access to health and wellbeing services.
• Opportunity to work in ANZ’s largest technology, data and operations centre outside Australia.
• Diverse and inclusive workplace where 90 % of employees feel they belong.