L1 Voice Support Executive
Deloitte · Mumbai
Job description
About the role
Deloitte is looking for a motivated L1 Voice Support Executive to join its Technology & Transformation practice in Mumbai. You will be the first point of contact for customers, handling inbound and outbound calls, resolving queries and ensuring a positive service experience.
Key responsibilities
- Answer incoming customer calls promptly and professionally.
- Resolve customer queries, complaints and requests with accurate information.
- Handle escalations and follow up to ensure customer satisfaction.
- Maintain call records and update CRM systems, including Salesforce.
- Follow company scripts, guidelines and meet performance metrics such as call quality, AHT and CSAT.
Required profile
- 1 to 3 years of experience in a call‑center or customer support role.
- Strong English speaking skills; regional language preferred.
- Ability to work in shifts, including night shifts for international processes.
- Patience, empathy and strong problem‑solving abilities.
- Basic computer literacy and typing proficiency.
Required skills
- Proficiency with Salesforce or similar CRM applications.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 weeks ago
Expires 1 month from now
39 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Deloitte
Mumbai
Related job offers
-
Telecaller – SaaS Product Sales
JAK TECHNOLOGIES LTD Mumbai -
Telesales Executive – B2B Outbound Sales
Agile Consultants Mumbai -
BPO Telecaller (Female) – Mumbai
Pacific iConnect Mumbai -
BPO International Voice Process – Insurance (Sat‑Sun OFF)
Job Junction Pune -
Full-Time Telecaller (Outbound & Inbound)
Migr8.co.in Ouest de Delhi