Key Account Operational Excellence Associate (Fixed Term)

About the role

UPS Healthcare Precision Logistics (Marken) is hiring a Key Account Operational Excellence Associate on a fixed-term basis in Gurgaon. The role provides executive support and generates reports requested by Sales Operations, ensuring accurate data and raising awareness of strategic account performance among stakeholders. It also involves training others on standard routine reports, solving business problems related to decision tools and reports, and maintaining a network of UPS contacts.

Key responsibilities

• Conduct complex or atypical analyses to support evaluation and planning, and create systems, methods and tools for analysis
• Identify emerging trends in work methods, processes and flows, and set criteria for tracking and reporting
• Support district sales operations with technology solutions, review audits of sales processes for compliance, and assist with Business Process Reviews
• Resolve issues affecting information systems reporting, seek ways to minimize report generation, and optimize report formats
• Work with the Region Sales Support Specialist on report consolidation and act as region subject matter expert for reporting tools
• Maintain the departmental database and SQL administration of BIA applications, update weekly activity reports, and perform regular application updates
• Prepare written information for sales staff on district, regional and corporate initiatives

Required profile

• Bachelor's degree or international equivalent; a degree in Information Management, Computer Science or Information Technology is preferred
• Fluent English and Spanish (oral and written)
• Detail orientation, ability to gather information, and basic understanding of supply chain concepts

Required skills

• Advanced Microsoft Office, including Excel and Access
• Preferred: experience with VBA